Office Administrative Assistant
Young has been an integral part of our team since 2023. Originally from New Jersey, Young brings a wealth of customer service experience, driven by a genuine passion for helping others. With a keen eye for detail and a commitment to efficiency, Young plays a vital role in ensuring the smooth operation of our office.
Beyond work, Young has a wide range of interests. A coding enthusiast, Young enjoys diving into the complexities of programming. When not immersed in the digital world, you’ll find Young on the tennis court, demonstrating skills that extend beyond the workplace. A culinary enthusiast as well, Young is always eager to explore new recipes and refine cooking techniques.
With a dedication to excellence in both professional and personal pursuits, Young embodies the spirit of collaboration, curiosity, and continuous growth, making a lasting impact on our team.
Kai
Medical Assistant
Meet Kai - A Pillar of Our Team. Kai is not just a valued team member—she has been with us since the very beginning. Starting as an intern, her dedication, hard work, and loyalty made it impossible for us to let her go. She has been an integral part of our journey, growing with the company and helping shape it into what it is today.
You may also recognize Kai from the Mildred Elley commercial! Born and raised in Troy, NY, she brings warmth, professionalism, and a deep commitment to patient care every day.
Outside of work, Kai loves spending time with her family and two children, listening to music, and enjoying the summer sun. Her unwavering dedication and passion continue to make a lasting impact on our team and the people we serve.
Rowella
Insurance & Eligibility Coordinator
Rowella has been a valued member of the AFFA family since 2018, providing dedicated support as a Medical Scribe and Virtual Assistant. Based in the Philippines, she brings a strong background in healthcare, having earned her Bachelor of Science in Nursing and accumulated over eight years of customer service experience.
As our Insurance & Eligibility Coordinator, Rowella plays a crucial role in managing patient eligibility, insurance verification, and ensuring a smooth billing process. Her attention to detail and expertise help patients navigate their coverage with ease.
Beyond work, Rowella is passionate about music and loves to sing. She’s also a certified foodie, always eager to explore new flavors and culinary experiences.
With her commitment to excellence and friendly personality, Rowella is an essential part of our team, ensuring efficiency and quality care for all.
Lovelee
Customer Support Specialist
Meet Lovelee, our dedicated healthcare virtual assistant from the Philippines with nine years of experience in customer service. As a passionate nurse and teacher, she thrives on making a positive impact in people's lives, especially children. She is the voice of our company, ensuring that every call is handled with warmth, professionalism, and genuine care.
Her name couldn’t be more fitting—Lovelee is truly lovely in every way. She approaches her work with kindness and dedication, making every interaction meaningful. Whether assisting clients or supporting our team, she embodies the compassion and excellence we value.
Outside of work, Lovelee loves singing along to Disney songs and experimenting with trending recipes. She is a motivated and friendly individual, always eager to learn, grow, and brighten someone’s day with her infectious positivity and smile.